An initial review of the issue
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Request maintenance
Tell us what needs attention. Our team will review the furniture details and discuss the appropriate maintenance options with you.
An initial review of the issue
Guidance on the appropriate next step
Warranty eligibility reviewed using your order details
Tell us what you need
We review your request and contact you
Confirm the scope, cost and appointment
Include these details in your message so we can review your request:
Sending a request does not confirm a booking. The team will confirm availability, scope, any charges and the appointment with you before the service goes ahead.
Coverage depends on the product, purchase date and nature of the issue. The team will review your details against the warranty terms before confirming.
Describe the issue in the form first. The team may ask you to share photographs when they follow up.